Practical information

Here you can find information about our opening hours, telephone hours and much more.

Telephone hours in the secretariat - 69141015

8:00 - 9:30 am urgent inquiries, same-day bookings.

10:00 - 12:00 Medicine renewals, scheduled bookings and other administrative inquiries.

Same day appointments

If you call us between 8 - 9:30 we will strive to offer a consultation time the same day. You will be offered an appointment with either a doctor, nurse or medical student.

You may wish to come for a consultation with a specific person, but we cannot guarantee it. 

There is always a supervising specialist doctor who can be called in for the consultation if needed.

Some consultations are more extensive and cannot be offered on the same day. They must be booked as scheduled appointments and can be booked online or arranged with the secretary.

This applies to: Child examinations, pregnancy examinations, follow-ups, certificates from municipalities and insurance companies, agreed-upon therapy and annual check-ups for chronic diseases.

Open consultation (every day from 11.30-12.00)

In case of an urgent need, you can come in for an open consultation every day between 11:30 - 12:00 without an appointment. This applies to acute illnesses such as cough, fever, sore throat and eye infections, etc.

We ask that you wear a mask when coughing to avoid infection in the waiting room.

Please bring your yellow health insurance card and report your arrival at the arrival terminal in the waiting room.

Our phone number 69141015

There may be a waiting time on the phone from 8:00-9:00 due to busy hours . We recommend that you call after 10:00 or 11:00 if you do not have an urgent need.

In our telephone visit, we can assess whether the consultation can take place by phone, video or in person. We may also consider that you should be seen by the practice staff for an assessment. Either as an independent consultation or as part of a necessary preliminary examination, e.g. a blood test, before you are seen by the doctor.

Emergency number

If you need emergency medical care and want to be at the front of the phone queue, you can call the emergency number:

44141017 All weekdays from 8:00 a.m. to 4:00 p.m.

In the afternoon from 4:00 PM, on weekends and on public holidays, 1813 should be contacted in case of urgent need for medical assistance.

Telephone after 12:00 and during holidays and absences

Our phone closes weekdays at 12:00, after which you can call our emergency number at 70264020 in case of an acute, urgent illness.

There may also be a few days when the clinic is closed, for example in connection with courses. In these cases, we refer you to our on-call service.

Delays

It may happen that we are delayed with your consultation. This may be due to an urgent situation that has required our time. We hope that you will bear with this.

Preventive consultations

All preventive consultations, such as annual check-ups for chronic conditions, child examinations, vaccinations, pregnancy examinations, certification work, etc., must be booked in advance, as they require more time.

Blood tests

We are open for blood tests every day from 8:00 a.m. to 12:00 p.m., we have available times from day to day, but in order to coordinate our other tasks, please make an appointment in advance.

It is a prerequisite that you have a prior agreement that blood tests must be taken so that they are ordered in the system.

If you need to have blood tests taken at one of the Capital Region laboratories,  click here . This still requires prior medical consultation.

Cancellation

If you cannot make your appointment, please write to us on min læge app.

Your cancellation means that another patient can benefit from your time.

Referrals to specialists

You can find relevant specialists via this link . Consultation requires a prior referral from your own doctor. Renewal of referral can only take place through a consultation.

A referral must be activated within 6 months, otherwise it is considered outdated and must be renewed by your doctor.

Blood tests results:

In the clinic, we can take urgent blood tests and get answers in a few minutes on infection rates, blood pressure and blood sugar.

Other blood test and swab results must be agreed upon in consultation with the doctor, how the test results will be provided. This can be at a follow-up appointment, email or video consultation.

  Parking

If you are driving, please note that the parking spaces marked "Vesterbrofamilielæge"  are not for patients , but only for staff. Even if the spaces are not occupied, parking is not permitted here. Parkzone supervises the spaces and frequently visits the area to issue fines.

There is regular parking available at Rejsbygade 8 as well as at Amerikavej and Trøjborggade, remember to bring a parking ticket.

Reviews of us

We want to provide the best possible treatment within the framework available. If a consultation has sometimes gone wrong, we want you to engage in dialogue with us and mention it to us. That way we have the opportunity to correct it rather than receiving a bad review.